FREE STANDARD SHIPPING ON ONLINE ORDERS OVER $25!
We take pride in our customer service at Sweet Box Candy and this includes not only the quality of our products, but also the speed of our service and delivery. Keeping this in mind, we require that any cancellation or adjustment to your order be made no later than 11:59pm EST on the day before the scheduled delivery.
•Delivery times cannot be guaranteed.
•We cannot deliver to P.O. Boxes.
•The recipient may be called to schedule delivery.
•Requests for deliveries at specific times of day are not guaranteed.
•Residential Deliveries: If the recipient is not available at the time of delivery, we can no longer leave the delivery with a neighbor. We can only arrange to leave a delivery at a neighbor’s upon specific request of the guest. If you want your order to be left with a neighbor if the recipient is not home, please make sure to advise delivery instructions at the time you place the order. You will need to provide the name and address of the neighbor. **During busy holiday times, residential deliveries may be made as late as 9:00 PM.
•For business deliveries: The delivery person may leave the gift with the front desk, security, or the receptionist . If the business is closed, delivery will be attempted the next business day. **During busy holiday times, business deliveries may be made as late as 5:00 PM. We do not advise same day business deliveries to be placed after 3:00 PM as many business close at 5:00 PM.
•For school deliveries: The delivery person may leave the gift with the front desk, security, or the receptionist If the school is closed, delivery will be attempted the next school day. **During busy holiday times, school deliveries may be made as late as 3:00 PM. We do not advise same day school deliveries to be placed after 12:00 PM as many school close at 3:00 PM.
Sweet Box Candy only guarantees delivery only to the address you specify when ordering, not to the recipients. We do not take responsibility when given the incorrect addresses or recipient information. (for ex company has moved or recipient is on vacation, etc)