SWEET AF SINCE 2012

Shipping Information & Customer Care

SHIPPING + HANDLING:

ALL ORDERS WILL BE SHIPPED FROM TEXAS. When placing an order at sweetboxcandy.com please allow 24 - 72 hours processing time before your order ships pending availability and credit card authorization.  All orders placed Thursday 2pm through Sunday will not begin processing time until the following Monday. Holidays are considered a weekend and no orders will be processed until the following business day. We do not ship on weekends due to the nature of our goods, we don't want your candy melting before you get a chance to enjoy.  

 

We ship orders Monday - Thursday 2pm CST.

 

PLEASE NOTE: ORDERS ARE SHIPPED BASED ON WEIGHT & DISTANCE SHIPPED

DELIVERY DELAYS

While we do our best to ensure timely delivery of all shipments, Sweet Box Candy is not responsible for delivery delays, damages or non-delivery caused by unpredictable weather conditions, natural disaster or COVID-19.


LOCAL DELIVERY

Please allow 24 - 48 hours processing time before your order delivers | Delivery to the following zip codes only 77068, 77069, 77070, 77379, 77375, 77090 ***In some cases same day delivery may be available, please inquire***

 

USPS FIRST CLASS USA SHIPPING 

Please allow 24 -72 hours processing time before your order ships | delivery time 4 - 7 days

 

USPS PRIORITY FLAT RATE USA SHIPPING 

Please allow 24 - 72 hours processing time before your order ships | delivery time 1 - 3 days

 

CANADA FIRST CLASS 

Please allow 24 - 72 hours processing time before your order ships | delivery time 1 - 3 weeks

 

CANADA PRIORITY 

Please allow 24 - 72 hours processing time before your order ships | delivery time 6-10 days

CANADA EXPRESS

Please allow 24 - 72 hours processing time before your order ships | delivery time 3-5 days 

 

USPS FIRST CLASS INTERNATIONAL SHIPPING 

Currently shipping to the following countries: AUSTRALIA, GREECE, MEXICO, NORWAY, NEW ZEALAND, UNITED KINGDOM, please note that Sweet Box Candy can not be responsible for items kept by customs.  Please be aware of your countries policies before placing an order.

Please allow 24 - 72 hours processing time before your order ships |Order processing and delivery time 14 - 30 days


Customer Care

METHODS OF PAYMENT: We accept all major credit cards, Apple Pay and Paypal, you DO NOT need a PayPal account to use your credit card.

SALES TAX: All orders shipped within the state of Texas will be charged 8.25% sales tax

RETURNS / REFUNDS: Sorry unfortunately because our merchandise is perishable, we do not accept returns of any kind, all sales are final, we do not offer refunds of any kind.

PRODUCT INFORMATION:  We are constantly rotating our offerings, but if there is something specific you want and don't see on our site, contact us at 281-251-9373 and speak with a Sweet Rep to help you hunt down your favorite childhood candy! You may also email us at sweets@sweetboxcandy.com